FAQ | E/CAPITAL | Trading | Mining | Made easy

Frequently Asked Questions

How do i sign up to E/CAPITAL?

Easy! Once you have filled in your personal details including your name, email address, your desired username and password, telephone number, and birth date, you will click the "sign up" button and it's done, as easy as that!

How does the E/Capital system of trust work?​​​​​

There are two key components that ensure the E/Capital reputation system functions - transaction feedback and your public profile. E/Capital utilizes a cutting-edge feedback system that displays a score on your public profile. This score is affected by the feedback that each E/Capital user receives from each and every completed transaction. There feedback that is able to given is either positive, neutral, or negative. Neutral feedback has no bearing over the user's profile score. The other aspect is the public profile, members can increase their reputation by verifying their identity and providing proof of address. As well as this, they can also be verified by other means such as social media accounts including Facebook and Twitter, or via paypal.

Am I required to reveal my identity?

Yes - we are living up to the terms according to KYC/AML International regulations.

How can I increase the security of my account?

There are a myriad of ways that you can ensure that your account is as safe as possible and it is recommended that you do these things, so that you can be sure your investment is safe. For example using a strong, unique password that you do not use for any other sites, a password that is at least ten characters long and a mixture of upper and lowercase characters and numbers too. Be weary of fake emails and misleading hyperlinks that are designed to compromise the security of your account. If you believe that someone may have accessed your account then do not hesitate to contact support who will assist you with securing your account.

How do I know that other members are trustworthy?

In order to maximize the security of our communities members and protect them against fraud, we have developed a strict set of community guidelines which allow the trustworthiness of any member to be accurately measured. It is encouraged that you apply these guidelines to anybody you encounter on E/Capital in order to make sure that both you and your investments are safe. Reporting users who you feel are breaking the rules or who you may suspect are banned users who have created new accounts is crucial to ensuring that bans are properly enforced, and that the likelihood of incidents of fraud occurring are greatly reduced.

What are the investment opportunities available through E/Capital?

There are a few ways that you can see returns on your investment with us. Whether it is by investing and staking E/Capital coin, whereby any user that is holding E/Capital Coin in their wallet will receive interest on their balance, in return for them helping maintain the security of the E/Capital network. Lending is where you lend your coin back to E/Capital. These coins will then be invested by professionals at E/Capital into three different sectors, each with their own associated risk.

Can I buy E/Capital coin using a credit card or a debit card?

Yes, you can do this via the Coinbase.com exchange. There you will be able to buy bitcoin with your credit or debit card. Once you have bitcoin you can then visit the E/Capital website and convert it into E/Capital coin.

How do I deposit and withdraw bitcoins from E/Capital?

When you have registered for an account you will have an E/Capital wallet that comes with its own unique deposit address. Once you have sent bitcoin to this address you will notice that there will be an unconfirmed transaction on your transaction history page. Once you have confirmed this transaction then that's the bitcoin deposited safely in your wallet, as easy as that! In order to withdraw or send bitcoin from your E/Capital wallet you have to enter the address into the send bitcoin form, and then specify the amount that you would like to send. Once the transaction has been successful you will receive a message that details the transaction hash ID.

Why are there so many security questions when I try to login to my E/Capital wallet?

As part of our promise to keep you and your investment safe we feel that it is extremely important to ensure that it is always you that is trying to access your account. It is vital that in order to protect you from identity theft and fraud that we apply the most security steps possible, this will involve setting up a series of questions and answers. All new members will be required to set up their security questions when first logging into their E/Capital account. The answers to these question will be known only to the account holder and as such will add an extra layer of security to what is already an ultra-secure platform. It is important to make note of the exact spelling and punctuation of these answers as any errors made may result in you being locked out of your account for a short period of time until you are able to confirm your identity. 

Are there any other methods that you can recommend that will help me to ensure my account is secure?

Yes, it is possible for you to protect your account by using a code card. Code Card is simply a piece of software that issues you with 9 six digit numbers that you will be required to write down and keep in a safe place. Following your activation of the code card you will be required to enter a random code each and every time that you need to send or withdraw bitcoin from your E/Capital wallet. Before you can do that however, you will need to verify that the codes you have written down are the same as the ones that will be required, once you have completed this simple step you can rest assured that your E/Capital account is as safe as it possibly can be.

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